Helping candidates with technical issues
Camera permissions, uploads and resuming an interview.
Camera or microphone blocked
The candidate should select the camera icon in the browser's address bar and allow access, then reload the page. On iOS, they should use Safari and check Settings → Safari → Camera and Microphone.
Lost connection
Completed recordings are kept on the device until the upload is confirmed and are retried automatically. The candidate can reopen their link on the same device and continue where they left off.
Accommodations
If a candidate requests an accommodation, you'll see it on their application. You can extend their deadline or adjust timers and formats for them.